Customer Service
Ad ID: J-51202
Posted on 21 Jul 2025 10:12 pm
Viewed 228 times
Category: | Delivery Service |
Salary: | Nego |
Will apply for: | Permanent Residence |
Contact no.: |  |
Email: |  |
Job Description: | Job Summary:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The role involves handling customer inquiries, supporting parcel processing, and ensuring a seamless service experience across all touchpoints.
Key Responsibilities:
• Respond to customer inquiries regarding shipment status, delivery options, pricing, customs procedures, and service details through various communication channels.
• Assist in operational tasks including data entry, receiving, checking, packing, and handling parcels throughout the delivery process.
• Take and verify information from customers, ensuring accurate details such as addresses and item descriptions.
• Investigate and resolve customer issues and complaints promptly and professionally.
• Maintain and update customer information, accounts, and preferences, including service upgrades and special requests.
• Accurately input customer data into the system and provide timely updates on service progress.
• Identify and suggest suitable service options based on customer needs and highlight potential sales opportunities.
• Support the overall operations by performing other duties as assigned by the supervisor or branch manager.
Your Profile:
• 2–3 years of experience in any industry (customer service experience preferred).
• Students who are studying in any of the institutions listed by MOM or Permanent Resident (PR) status or LTVP holder and Burmese preferred.
• Proficiency in English, Burmese and Microsoft Office applications.
• Strong communication and interpersonal skills.
• A proactive, customer-centric mindset with a passion for service excellence.
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