S$2500-S$2800 Service Support Team Leader
Ad ID: J-37685
Posted on 19 Oct 2015 4:25 pm
Viewed 374 times
Category: | Medical/Health |
Salary: | S$2500-S$2800 |
Will apply for: | Contact for more info on work pass |
Contact no.: |  |
Email: |  |
Job Description: | ***Applicants must have at least a degree in IT related courses.
Responsibilites & Job Scope:
Lead a team of on-call (24/7) Service engineers to support, identify, implement and drive service improvements in Technical support.
This encompasses :
-Process management
- Support, define and implement field plans and objectives for Technical Service Trouble-shooting, repairs, reporting and training. This includes Co-ordination for Process Improvement of overall service standards e.g. response time, resolutions, documentation, training, follow up processes, spare parts management etc
- Supervise and Monitor
- Service calls to observe employee's demeanor, technical accuracy, and conformity to company policies.
- Service delivery and Service Level Agreements (SLAs), ensuring that obligations are met, issues escalated and prioritised.
-Effective root Cause Analysis of incidents affecting customers, to prevent reoccurrences
-Liaise with IT Service Executive to :
- Deliver timely service support to customers
- Manage SLA & measure service performance
- Provide continuous feedback for service improvement
-Resource demand forecasting to ensure the company can plan and effectively deliver end-to-end services. Work with other Managers to interpret and plan projects and workload forecasts on an ongoing basis.
Requirements:
 Leadership qualities with the ability to lead by example
 Forward thinker with an eye to identify new training and development needs of the team with the ability to teach and train others
 Continually looking for process, system and personnel improvements (CSI)
 Strong team player with flexible mind-set
 Thrives on a pressurised working environment
 Ability to plan out workload and take on responsibility for projects
 Effective problem diagnostic skills and ability to handle multiple problems at once
 Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.
 Experience in healthcare industry is an advantage
****REMARKS:
1. Agency fees applicable.
2. Email resume and certificates.
SG Quest Pte Ltd
License No: 14C6972
Registration No: R1545521
400 Orchard Rd #11-05, Orchard Towers S(238 875)
Tel: (65) 6333 6260
Fax: (65) 6732 3329 |
