The last time anybody made a list of the top hundred character attributes of New Yorkers, common sense snuck in at number 79. Douglas Adams, "Mostly Harmless" English humorist & science fiction novelist (1952 - 2001) He had discovered a great law of human action, without knowing it - namely, that in order to make a man or a boy covet a thing, it is only necessary to make the thing difficult to obtain. Mark Twain, "The Adventures of Tom Sawyer", Chapter 2 US humorist, novelist, short story author, & wit (1835 - 1910) In a true zero-defects approach, there are no unimportant items. Philip Crosby, Reflections on Quality Change should be a friend. It should happen by plan, not by accident. Philip Crosby, Reflections on Quality Slowness to change usually means fear of the new. Philip Crosby, Reflections on Quality You have to lead people gently toward what they already know is right. Philip Crosby, Reflections on Quality We compound our suffering by victimizing each other. Athol Fugard A jury consists of twelve persons chosen to decide who has the better lawyer. Robert Frost US poet (1874 - 1963) Make your life a mission - not an intermission. Arnold Glasgow The successful revolutionary is a statesman, the unsuccessful one a criminal. Erich Fromm US (German-born) psychologist (1900 - 1980) |